Returns & Refunds
Your consumer rights and how refunds work.
Refund TimingRefund timing may depend on the payment method, bank and payment provider used for your order.How to Request a RefundLearn what information to provide when asking Gondol support to review a refund request.Order Not DeliveredIf your order was not delivered, check the order status first and contact support if the situation is unclear.Damaged, Wrong or Incomplete OrderIf your flowers arrive damaged, incomplete or clearly different from the order, contact support as soon as possible.Fresh Flower Return LimitationsFresh flowers are delicate and time sensitive, so returns are different from standard non perishable products.After the Florist Accepts Your OrderAfter florist acceptance, cancellation and refund options may be limited because fresh flowers are prepared for a specific order.Cancelling Before Florist AcceptanceYou may be able to cancel your order before the florist accepts it and starts preparation.
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