Reviews & Trust
How reviews and store verification work.
Trust and Local FloristsGondol connects customers with selected local florists and helps keep the ordering experience clear and reliable.Reporting Inappropriate or Fake ReviewsIf you see a review that looks fake, abusive, misleading or unrelated to an order, you can report it to Gondol support.How Reviews Help Customers and FloristsReviews help customers choose with confidence and help local florists improve their service.Reviews and Support RequestsReviews help share your experience, but they do not replace contacting support when an order needs direct help.What to Include in a ReviewA helpful review explains your real order experience clearly, honestly and respectfully.Why Is My Review Pending Moderation?All reviews are checked before publication to protect privacy, prevent abuse and keep feedback helpful for other customers.How to Leave a ReviewAfter your order is delivered, you can leave a review from the post-delivery email, the order details page or the "My Reviews" section.
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